Your feedback is important

Our corporate transparency makes our actions observable by our clients and regulators. If you are dissatisfied with our service or you have any concerns about the product that you have received, we would like to hear about it. 

What you'll need to tell us

  1. Email us at or phone us at 021 944 6300.
  2. Provide us with your personal information.
  3. Your policy number.
  4. The details of your complaint.
  5. How you would like us to resolve the problem.

What we'll do with your complaint

  1. We will firstly acknowledge receipt of your complaint.
  2. Our Compliance Department will deal with your complaint.
  3. We will investigate your complaint and try and resolve it in a manner that is fair and reasonable.
  4. Once we have dealt with your complaint and you are satisfied with the outcome, we will learn from the experience and improve our service and products.

What to do if you are dissatisfied with the outcome

Address your complaint in writing to:
The Ombudsman for Long-term Insurance
Private Bag X45
Telephone: 021 657 5000 / 0860 103 236
Fax: 021 674 0951