Step 1

Call our call centre or go to one of our regional offices or retail stores.

Call centre number: 086 1000 542

Find your nearest KGA regional office or retail store.


Step 2

Hand in all your relevant document that has been certified.

make sure you have certified copies of the following:

  • A death certificate issued by Department of Home Affairs;
  • The deceased’s ID document;
  • The beneficiary’s ID document;
  • A police report (only if death is due to an accident).

Step 3

Provide bank account details into which the claim pay-out must be deposited.

Hand in bank statements to confirm banking details of the beneficiary’s bank account into which the claim must be paid. Documents can be emailed to