Step 1

Call our call centre or go to one of our regional offices or retail stores.

Call centre number: 086 1000 542

Claims fax number: 086 5222 123

Find your nearest KGA regional office or retail store.


Step 2

Hand in certified copies of the following:

  • A death certificate issued by Department of Home Affairs;
  • The beneficiary’s ID document;
  • The beneficiary stamped bank statement;
  • A police report (only if death is due to unnatural causes).

Step 3

Banking details to which the claim pay-out should be deposited into must be supplied.

Hand in bank statements to confirm banking details of the beneficiary’s bank account into which the claim must be paid. Documents can be emailed to