Particulars of the complaints resolution process:
We are committed to comply with legislation and therefore give you access to our complaints resolution process.
To obtain more information, the Compliance Department can be contacted at the following details:
Step 1 - Report your complaint at KGA Compliance Office
compliance@kga.co.za
Tel (021) 944 6300
Fax (021) 948 4443
PO Box 884, Bellville, 7530
Step 2 - If no satisfactory feedback and/or resolution, then contact the Long-term Insurance Ombudsman
Tel (021) 674 0330
Fax (021) 674 0951
PO Box 45007, Claremont, 7735
Additional particulars of the Registrar of Long-term insurance:
Tel (021) 428 8008
Fax (021) 347 0221
Financial Services Board
PO Box 35655
Menlo Park
0102