Your Feedback is Important

Our corporate transparency makes our actions observable by our clients and regulators. If you are dissatisfied with our service or you have any concerns about the product that you have received, we would like to hear about it.

  1. Email us at or phone us at 021 944 6300.
  2. Provide us with your personal information.
  3. Your policy number.
  4. The details of your complaint.
  5. How you would like us to resolve the problem.
  1. We will firstly acknowledge receipt of your complaint.
  2. Our Compliance Department will deal with your complaint.
  3. We will investigate your complaint and try and resolve it in a manner that is fair and reasonable.
  4. Once we have dealt with your complaint and you are satisfied with the outcome, we will learn from the experience and improve our service and products.

Address your complaint in writing to:

  • The Ombudsman for Long-term Insurance
  • Private Bag X45
  • Claremont
  • 7735
  • Telephone: 021 657 5000 / 0860 103 236
  • Fax: 021 674 0951
  • E-mail: