Privacy Policy

  1. Purpose

The privacy policy functions to protect the personal information obtained through the KGA website.

  1. Scope

This policy is applicable to all of KGA’s employess and individuals making use of the KGA website whether personal information is submitted/obtained or not.

  1. Policy owner

This policy document is owned and implemented by the Marketing Department. The policy owner is responsible that all content is accurate and kept up to date.

  1. Related statutory documents or standards

This policy is informed by the Protection of Personal Information Act.

  1. Definitions and abbreviations

“Personal Information” means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person, including, but not limited to—

a) information relating to the race, gender, sex, pregnancy, marital status, national, ethnic or social origin, colour, sexual orientation, age, physical or mental health, well-being, disability, religion, conscience, belief, culture, language and birth of the person;

b) information relating to the education or the medical, financial, criminal or employment history of the person;

c) any identifying number, symbol, e-mail address, physical address, telephone number, location information, online identifier or other particular assignment to the person;

d) the biometric information of the person;

e) the personal opinions, views or preferences of the person;

f) correspondence sent by the person that is implicitly or explicitly of a private or confidential nature or further correspondence that would reveal the contents of the original correspondence;

g) the views or opinions of another individual about the person; and

h) the name of the person if it appears with other personal information relating to the person or if the disclosure of the name itself would reveal information about the person;

“User”       Any individual making use of KGA’s webiste including but not limited the user submitting personal information;

“You”         The user

“KGA”        KGA Life Ltd a registered insurer and authorised financial services provider, FSP 15980.


6. Policy statement

KGA’s website serves the purspose of providing information to all users interested in learning more about KGA and its services. The website serves to allow efficient communication channels with users.

KGA is committed to keeping your personal information secure and confidential.

How KGA may obtain your personal information:

KGA’s website can be reached without you having to submit any personal information.

Should you choose to, you may submit your personal information to KGA through our website including but not limited to the purpose of submitting a claim against an existing policy, requesting feedback on a query and/or taking out a new policy.          

How KGA will use your personal information:

KGA will use the personal information submitted to us for the purpose it was submitted for.

As KGA aims to provide ongoing quality financial services to you, we would like to make use of your contact details to inform you of KGA’s products including but not limited to all or any of KGA’s new products. You will at all times have the opportunity to “opt out” to have your personal information removed from our sytems should you not wish to receive any communication from KGA, at no cost to you.

KGA may request further personal information from you where such information is required to achieve the purpose of the personal information already submitted to KGA and will be regulated as per this policy.

How KGA will keep your information:

KGA will not retain your personal information longer than necessary in terms of law which may be more than 5 years for users having taken out a KGA product.

KGA will ensure the security, integrity and confidentiality of your personal information in our possession or under our control by taking appropriate, reasonable technical and organisational measures to prevent—

(a) loss of, damage to or unauthorised destruction of personal information; and

(b) unlawful access to or processing of personal information.

We commit to keeping your personal information secure, in safe storage and not provide your personal information to third parties whom are not service providers of KGA who may need your personal information from time to time, to provide our services.

KGA reserves the right to disclose your personal information where KGA has a duty to disclose such information in terms of law or where we believe it is to protect our rights.

You can correct or update your personal information at any time:

Should you wish to inform KGA of any further details or any changes to your current details, you can do so at any time.

KGA will ensure that the new or corrected information is used and make use of it for the purpose it was provided.

Unlawful use of KGA’s logo and/or website:

KGA has the right to protect its rights and interests in terms of law and applicable codes of conduct. KGA reserves the right to take any and all necessary action whether legal or not, against any persons making unlawful use of its logo or website content which is against the purpose for which it was intended for.

Should you have any questions do not hesitate to TALK TO US:

Head Office: 021 944 6300

Fax: 021 948 4443

Customer Care: 086 100 0542