How To Claim In 3 Easy Steps

Step 1 Call our call centre or go to one of our regional offices or retail stores.

Call centre number: 086 1000 542 Find your nearest KGA regional office or retail store.

Step 2 Hand in all relevant documentation that has been certified

What is a certified copy?

What is a certified Copy?

A certified copy is a photocopy of an original document that has been rubber stamped and signed by a Commission of Oaths to say that the photocopy is an exact copy of the original and has not been changed in any way. A Commissioner of Oaths is someone who is registered with the government to ‘certify’ documents.

Where can I get my documents certified?

  • At all Police Stations
  • Most Lawyers

Make sure you have certified copies of the following:

  • A death certificate issued by Department of Home Affairs;
  • The deceased’s ID document;
  • The beneficiary’s ID document;
  • A police report (only if death is due to an accident).

Step 3 Provide bank account details into which the claim pay-out must be deposited.

Hand in bank statements to confirm banking details of the beneficiary’s bank account into which the claim must be paid. Documents can be emailed to